Table of Content

1. Essential Definitions

  • Account: The user profile you set up to access restricted sections or functionalities on our Site.
  • Cookie: A tiny file placed on your device during visits to specific pages or use of features; more in Section 13.
  • Cookie Law: Refers to the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • Personal data: Details that can identify a person, per the UK GDPR and EU Regulation 2016/679.
  • We/Us/Our: Grace Media (Gibraltar) Ltd, located at Suite 7, Hadfield House, GX11 1AA, Gibraltar.

2. About Us

  • Our Site is managed by GMGL.
  • Contact our Data Protection Officer (DPO) via email at support@mangospinscasino.uk or by mail (address it to “Data Protection Officer”).

3. Policy Coverage

This document applies only to your engagement with our Site. It excludes external sites linked from here; review their own privacy policies prior to providing any data.

4. Your Data Protection Rights

Per the UK GDPR, you can:

  1. Learn about our data collection and usage methods.
  2. View the personal information we store about you (detailed in Section 12).
  3. Correct any errors or gaps in your data.
  4. Request deletion (“right to be forgotten”) under specific conditions.
  5. Limit our data processing activities.
  6. Transfer your data to a different provider.
  7. Challenge certain processing methods.
  8. Opt out of automated decisions or profiling.

If dissatisfied with our handling, escalate to the UK Information Commissioner’s Office (ICO).

5. Data We Gather

Based on your Site interactions, we might collect:

  • Full name, birth date, and gender.
  • Communication info like email and phone number.
  • Residence address, postal code, personal preferences, and hobbies.
  • Financial info such as payment card details.
  • Device specifics including IP address, browser details, and OS.
  • Additional tech or analytics info (covered in Section 13).

6. Purposes and Methods of Data Use

We handle personal data only with a valid basis, such as fulfilling our agreement with you, with your permission, to comply with laws, or for our valid business needs. This includes:

  • Setting up and overseeing your Account.
  • Granting Site access.
  • Tailoring content and promotions.
  • Providing services and handling transactions.
  • Addressing inquiries via phone or email.
  • Delivering opted-in marketing (opt out anytime through Account options).
  • Performing surveys and Site usage studies.
  • Meeting obligations under the Gibraltar Gambling Act 2005 and related regulations.
  • Notifying you about offers from partner brands.

You can revoke consent whenever, but we might retain some info for legal or regulatory reasons (see 6.5).

6.5 Reasons for Denying Deletion

We could reject erasure if data is needed for:

  • Expressing or informing freely.
  • Legal duties or public interest tasks.
  • Health or research objectives.
  • Legal defense or claims.

Typically, we hold data for a year post-account closure to address disputes or bets, per Gambling Commission rules.

7. Data Retention and Protection

  • We store info only as required for stated goals or legal compliance.
  • Processing might occur beyond the European Economic Area (e.g., India), with protections via contracts or similar measures.
  • Suitable tech and admin safeguards are in place to prevent unauthorized access, changes, or data loss.

8. Data Disclosure

We could share personal info:

  1. Internally within our group, aligning with this policy.
  2. With reliable external providers (e.g., for age checks, payments, marketing) who follow our directives and maintain secrecy.
  3. In anonymized, grouped form for reports or analysis.
  4. To non-EEA processors with comparable safeguards.
  5. As mandated by law, courts, regulators, or officials.
  6. With GBG plc for credit and ID verification (their policy: https://www.gbgplc.com/en/legal-and-regulatory/privacy-policy/).

9. Company Changes

If we transfer or reorganize business assets, relevant personal data will move to the acquirer, upholding these privacy standards.

10. Your Management Options

  • Adjust marketing settings in your Account or via email unsubscribe links.
  • Sign up for UK services like TPS/CTPS or MPS to curb unwanted contacts from elsewhere.

11. Limiting Data Provision

You can view parts of the Site without sharing info, but key features demand it. Blocking Cookies (Section 13) might restrict access.

12. Requesting Your Info

Reach out to the DPO (Section 2) for a data copy; we'll reply as per legal timelines.

13. Cookies and Trackers

  • We use our own Cookies for session management, user recognition, and seamless gaming.
  • Essential Cookies (e.g., JSESSIONID, SessionCorrelationId, gameServerSessionId) are vital for Site operations.
  • A banner allows consent for optional Cookies.
  • Tools like Google Analytics track behavior, using Cookies such as EpgCookie for stats and trackingCode for sources.
  • Disable or clear Cookies in your browser, though this may affect saved settings or quick logins.

See our full Cookie list and details in the Site's Cookie notice.

14. Get in Touch

For queries on this policy or your data, email support@mangospinscasino.uk or post to: Data Protection Officer, Suite 7, Hadfield House, Gibraltar GX11 1AA.

15. Updates to Policy

We might update this Privacy Policy from time to time. New editions appear on the Site; significant changes prompt review and acceptance upon login. Check periodically for awareness.

Version 0120012022 – effective from 21 February 2023.